Refund policy
Refund Policy
We want you to love your purchase. If you’re not completely satisfied, you can return your order within 30 days of receiving it.
Please note: customers are responsible for arranging the return shipment and covering the return shipping costs. If you prefer that we arrange a return shipment for you, we can create a return label for a €15 fee, which will be deducted from your refund.
Refund & Replacement Conditions
| Situation | What we do | What you need to do |
|---|---|---|
| Defective or damaged product | We will send a free replacement. | Email us within 5 days of delivery with photos of the issue. |
| Changed your mind | Return within 30 days for a refund. | You arrange and pay return shipping (or choose our €15 label option). |
| Wrong or missing item | We will send a free replacement or cover return shipping for the incorrect item. | Contact us with your order number and a photo (if applicable). |
| Parcel damaged on arrival | We will send a replacement free of charge. | Contact us as soon as possible with photos of the packaging and contents. |
Return Conditions
- The return must be registered within 30 days of delivery.
- The product must be returned in its original packaging.
- The product must be in its original condition, without damage or visible signs of use.
How to Return Your Order
-
Register your return
Within 30 days of receiving your order, contact us via email to register your return at support@ressplash.com. Please include:- Your order number (from your confirmation email)
- The product(s) you wish to return
- The reason for return (optional, helps us improve)
-
Prepare & ship your package
Pack the item(s) securely in the original packaging and ship to:RTM FulfillmentAfter shipping, please email your track & trace code to support@ressplash.com so we can follow your return.
Dobbeweteringstraat 7
3044 GA Rotterdam
Netherlands
Prefer that we arrange the return shipment? We can provide a return label for a €15 fee, deducted from your refund. -
Refunds
Once we receive, inspect, and process your return, you will receive your refund within 5 business days. Refunds are issued to the original payment method used at checkout.
Important Notes
- Returns that are not in original packaging or show visible signs of use may not be eligible for a full refund.
- We are not responsible for lost return shipments. We recommend using a trackable shipping service.
- For any other concerns, please contact us and we’ll help find a suitable solution.
Questions about refunds or replacements? Contact us at support@ressplash.com. We’re happy to help.